Cookie Policy
What cookies we use on EngageCloud Pro, why we use them, and how you can manage your preferences.
Last updated: May 1, 2026
2Strictly Necessary Cookies
These cookies are essential for the platform to function. They include session authentication tokens, CSRF protection tokens, and user preference cookies. These cannot be disabled.
| Cookie name | Purpose | Duration |
|---|---|---|
| session_token | Authenticates your logged-in session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| user_pref | Stores UI preferences (theme, language) | 1 year |
3Analytics & Performance Cookies
These cookies help us understand how visitors interact with the platform. We use PostHog for session analytics and feature flag management. All data is pseudonymized.
| Cookie name | Purpose | Duration |
|---|---|---|
| ph_* | PostHog session analytics and feature flags | 1 year |
| distinct_id | Anonymous user identifier for analytics | 1 year |
4Functional Cookies
These cookies enable enhanced functionality such as remembering your last-viewed content, search history within the app, and onboarding state.
| Cookie name | Purpose | Duration |
|---|---|---|
| onboarding_step | Tracks onboarding progress | 30 days |
| last_view | Remembers last viewed page in the app | 7 days |
5Third-Party Cookies
We use PostHog (posthog.com) for product analytics. PostHog may set cookies on your device to track session behavior and enable feature flags. PostHog data is processed under a Data Processing Agreement and is subject to their Privacy Policy.
We do not use advertising cookies, cross-site tracking cookies, or sell cookie data to any third parties.
6Managing Your Preferences
You can control non-essential cookies at any time:
- Browser settings: Most browsers allow you to block or delete cookies via Settings → Privacy. Note that blocking strictly necessary cookies will prevent login from working.
- Analytics opt-out: You can opt out of PostHog analytics by visiting posthog.com/privacy or by contacting us at privacy@engagecloud.pro.
7Contact
For questions about our cookie practices, email privacy@engagecloud.pro.