Terms of Service

By accessing or using EngageCloud Pro (“the Service”) provided by EngageCloud LLC (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

We may modify these Terms at any time. We will provide notice of material changes by updating the “Last updated” date above and, for significant changes, by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

EngageCloud Pro is a cloud-based content operations platform that provides:

• AI-powered content generation for social media platforms
• Multi-step approval workflow management
• Automated publishing to connected social media channels
• Analytics, SEO tools, competitor analysis, and media management
• Team collaboration and role-based access control

The Service is provided on a subscription basis. Features available to you depend on your selected plan.

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access at security@engagecloud.pro
• Ensuring your use complies with all applicable laws

We reserve the right to suspend accounts that violate these Terms or that we reasonably believe are at risk of compromise.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Publish content that is defamatory, harassing, obscene, or infringes third-party rights
• Attempt to gain unauthorized access to other accounts or systems
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or extract our proprietary AI models or algorithms
• Use the Service to train competing AI models or services
• Resell or sublicense access to the Service without our written consent

Violation of this section may result in immediate termination of your account without refund.

Our IP: The Service, including its software, design, trademarks, and content generated by our AI models, is owned by EngageCloud LLC or its licensors and protected by intellectual property laws.

Your content: You retain ownership of content you create, upload, or input into the Service. By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit your content solely to provide and improve the Service.

AI-generated content: Content generated by our AI engine based on your prompts and Brand DNA is provided to you under the terms of your subscription. You are responsible for ensuring AI-generated content complies with applicable laws and platform policies before publishing.

Billing: Subscriptions are billed in advance on a monthly or annual basis. Prices are displayed at checkout and may change with 30 days’ notice.

Free trial: Where offered, free trials provide full plan access. Credit card may be required. Trial features will be limited or removed at trial end without conversion.

Upgrades/Downgrades: Plan upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.

Cancellation: You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods, except as required by applicable law.

Chargebacks: Initiating a chargeback without first contacting our support team may result in immediate account suspension.

Starter and Growth plans: We target 99.5% monthly uptime for the core platform (excluding scheduled maintenance). No formal SLA is provided.

Enterprise plans: A 99.9% monthly uptime SLA is provided under a separate Enterprise Agreement. Downtime credits are available per that agreement’s terms.

Scheduled maintenance windows will be communicated at least 24 hours in advance via email and in-app notification.

Our collection and use of personal data is governed by our Privacy Policy. For enterprise customers, a Data Processing Agreement (DPA) is available at engagecloud.pro/legal/dpa.

You acknowledge that to provide the Service, we process data on your behalf, including social media access tokens, content drafts, and publishing activity. We process this data only as necessary to provide the Service and in accordance with our Privacy Policy and, where applicable, the DPA.

The Service integrates with third-party platforms including LinkedIn, Meta (Facebook/Instagram), and X/Twitter. Your use of these integrations is subject to the terms and policies of those platforms. We are not responsible for changes to third-party APIs that affect Service functionality.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENGAGECLOUD LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

AI-generated content may contain errors or inaccuracies. You are solely responsible for reviewing and approving all content before publishing.

We may suspend or terminate your access to the Service immediately, without prior notice, if you materially breach these Terms. You may terminate your account at any time via account settings.

Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination. After 30 days, your data will be deleted per our data retention policy.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration under the American Arbitration Association rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

For questions about these Terms, contact us at:

EngageCloud LLC
legal@engagecloud.pro